“You should refund the cost of the excursion. Although my ticket clearly indicated where I wanted to go, the launch driver left us at an abandoned pier. Lucky for us a security guard arranged a taxi for us to take us the rest of the way to the cruise ship. If you weren’t going to…”

“We wouldn’t have made it into Venice without our guide there to save us and help us get from the port into the city and to our hotel. She was so lovely, helpful, and stayed with us until we were at our hotel.”

“Excellent service. Prompt, polite, good communication. Someone was outside luggage claim with a sign with our name, helped us with luggage to a van, drove us 15 mins or so to the pier, helped us onto the boat. Boat was clean and captain was great.”

“Highly recommend! Extremely reasonable price . . . a fraction of what the cruise ship charged. Everything went off like clockwork. Greeter met us with a sign and introduced us to our driver. Both were extremely friendly, professional, and courteous. The car--a comfortable, immaculate Mercedes SUV--was parked close by, and the ride to the airport…”